Case management

Knowledge-based work and case management in organizations

All organizations have processes that cannot be defined and results that cannot be predicted. OnBase Case Management provides employees with the foundation for effective case management, better decisions, and effective quality assurance.

OnBase collects all information – including documents and e-mails – in the specific case, and gives the caseworker the necessary tools, whether it is to solve a problem, process an injury, answer a customer inquiry, or onboard a new employee.

OnBase Case Management means that:

  • Your employees can work smarter: OnBase provides a 360-degree view of the information needed. It provides the basis for better decisions based on data, documents, customer conversations and emails.
  • Gain better transparency and control: Dashboards for reporting and tracking all activities increase transparency, support compliance (GDPR), and help the organization identify opportunities for improvement.
  • You get a complete platform, also at group level: Save time and costs by building, managing, and updating systems across multiple organizations. Create content-enabled applications on a user-friendly drag and drop configurable platform.

With OnBase, you can easily configure data-driven applications, automate frequently repeated processes, and manage support and case documents.
Most other suppliers offer the same options, but through solutions that include several different products. OnBase is the only software package on the market that has been developed from scratch to deliver these functionalities in one unified product.

OnBase Case Management enables your organization to address a wide range of business challenges – from project management and compliance management to sales management, contract management, HR-onboarding, incident management, and fraud investigation – all on one single platform.

If you want to know more about OnBase Case management, you can contact Nobly for a non-binding inspiration meeting, where we tell you more about how OnBase can lift your business.